The 7 Habits of Highly Effective People
Stephen Covey · The 7 Habits of Highly Effective People
Think win-win
A result that helps only you often breaks the next deal. Look for the outcome where the other person can also say yes and stay.
If that outcome does not exist, no deal is cleaner than a win that costs the relationship. Both cups full is the aim. One cup empty is a later problem.
Use it. In the next agreement, name what they need as clearly as what you need. If you cannot, you are not done listening.